This stock photo, representing the work of dispatchers, cannot come close to representing the work done by these responders on a moment-by-moment basis. At times, the center is quiet, but many times, they are coordinating multiple calls, dispatching emergency services, and giving instructions to callers that could save lives. Nila Harris referenced the example of hearing her schoolmate Angie Wright give her instructions to help her mother-in-law as she also gave her comfort. That familiarity gives callers i