September 1, 2014

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Ky. call center shares answers to most frequently asked questions about Affordable Care Act

By Mary Meehan, Lexington Herald-Leader

A call center designed to help 640,000 Kentuckians sign up for health insurance received 422 calls in its first week of operation.

The call center was created as part of the Affordable Care Act, the health-care reform measure that requires nearly every American to have health insurance by March. In Kentucky, people can't sign up for coverage until Oct. 1 but the call center opened last week to answer questions and explain the process of enrolling in insurance.

According to the state Cabinet for Health and Family services, 404 calls were in English and 16 were in Spanish. When fully staffed with 100 operators, the Lexington-based call center can handle 5,000 calls a day.

Here are the most frequently asked questions with answers according to the state.